Terms & Conditions

All cancellations must be submitted in writing. Refunds are based on when we receive your cancellation.

Requests must be submitted in writing at least 10 days before the original event date.

We will make reasonable efforts to accommodate a new date, subject to availability. The new event date must fall within 90 days of the original date and be confirmed by us in writing.

Payments will transfer to the approved new date. Changes to services, location, guest count, or duration may affect the price. Payment deadlines remain unchanged unless we agree otherwise in writing.

If rescheduling is unavailable or the request is received fewer than 10 days before the event, the cancellation policy applies based on when we receive your request.

Rescheduling does not restart the refund period. If a rescheduled event is canceled, we will use the original or rescheduled event date, whichever results in the smaller refund.

We cannot carry carts or heavy equipment up or down stairs. Events on the second floor or above require a working elevator. Steps along the access route require a suitable ramp or another step-free entrance.

The client must arrange:

• Safe, clear access to the service area.
• Unloading as close as reasonably possible to the service area.
• Access to required elevators and ramps during setup and breakdown.
• Any necessary venue permissions.

The client must provide a clean, level, stable service area and any electrical connections specified for the booked services.

Venue access must be available at the agreed setup and breakdown times. Setup and breakdown are separate from service hours.

The client is responsible for confirming that the venue permits our equipment and setup.

We can provide outdoor service during normal, safe weather conditions, including sunny days.

If weather apps forecast rain during setup or service, or conditions become cloudy or show signs of approaching rain, we must set up in a suitable covered area or indoors before service begins.

The client is responsible for arranging this backup location and keeping it available throughout the event.

The covered area must keep our staff, equipment, electrical connections, and service area dry and protected. We cannot operate in rain or other unsafe weather conditions due to electrical and safety hazards.

If weather becomes unsafe during service, we may pause, relocate, or stop service. If a suitable protected location is unavailable and service cannot proceed, the cancellation policy applies.

Weather-related rescheduling remains subject to the notice and availability requirements in Section 3, except for emergencies covered in Section 10.

Service begins and ends at the times listed in your confirmation.

Client- or venue-related delays do not automatically extend service or qualify for a refund. Additional service time requires our approval and may involve an agreed additional charge.

If we cause a delay, we will provide the agreed service time or an appropriate refund for the service we cannot provide.

Your booking confirmation identifies the services, menu, guest count or serving quantity, service hours, and any customization included.

Changes must be requested in writing and approved by us. Additional guests, servings, time, or services may require additional payment.

Customization details and approvals must be submitted by the deadline we provide. Late submissions may prevent customization from being completed.

Please disclose allergies or dietary requirements before booking so we can confirm whether we can accommodate them.

Our products and equipment may come into contact with common allergens. We cannot guarantee an allergen-free environment. Guests with allergies should speak with our staff before consuming any item.

If we cancel and cannot provide the agreed services, we will refund payments for services not provided.

If severe weather, government restrictions, venue closure, or another emergency beyond either party's reasonable control prevents service, we will try to arrange a new date. If no alternative is agreed upon, payments for services not provided will be refunded.

Ordinary rain without a suitable client-arranged backup area is handled under Section 6.

Cancellations, rescheduling requests, and booking changes must be sent in writing through the contact information or booking channel listed in your confirmation.

All deadlines are measured in calendar days using the event location's local time.

The terms accepted at booking apply to your event. Any changes must be agreed upon in writing. These terms do not override any legal rights that cannot be waived.